bad bd Privacy Policy
Your personal information is very important to us. This policy explains how we collect, use, and keep your information secure.
Table of Contents
1 General Introduction
bad bd is an online gaming and sports betting platform operated for Bangladeshi users. When you use our website, create an account, or use our services, you share certain personal information with us. This privacy policy explains how we handle that information.
This policy applies to all services, platforms, and applications of bad bd. By using our services, you consent to the data collection and use practices described in this policy. To learn about our overall terms of service, please read our Terms and Conditions page.
We are committed to ensuring that the collection and use of your information is always fair, transparent, and conducted in accordance with applicable law. If you do not understand any part of this policy or have any questions, you may contact our support team.
2 Data Collection
bad bd collects user information in several ways. The data falls into two main categories — information provided directly by you, and information collected automatically.
2.1 Information Provided Directly
When you register with us or use any of our services, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Bank or mobile financial service (bKash, Nagad, Rocket, Upay) details
- Copies of documents required for identity verification (national ID card or passport)
- User-selected password and security questions
- Information provided when contacting our support team
2.2 Automatically Collected Information
The following information may be recorded automatically while you use our platform:
- IP address and device type
- Browser type and operating system
- Browsing activity on the platform and login times
- Game history and transaction records
- Information collected through cookies and similar tracking technologies
3 Purpose of Data Use
bad bd uses the collected information for the specific purposes listed below:
3.1 Account Management and Verification
Your identity-related information is used to create, verify, and maintain your account. This helps prevent fraudulent activity and keep your account secure.
3.2 Service Delivery and Improvement
By analysing your usage patterns, we improve the platform's performance and create a more relevant experience for you. Customised suggestions may be provided based on your game preferences and betting history.
3.3 Financial Transaction Processing
The necessary information is used to complete deposit and withdrawal processes and to verify payments made via bank transfer, bKash, Nagad, Rocket, or Upay.
3.4 Customer Support
Our 24/7 support team may use your account and transaction information to resolve your issues. This information is used solely for diagnosing and resolving problems.
3.5 Legal Compliance
Specific information is recorded and retained to prevent financial crime, comply with anti-money laundering regulations, and complete reporting as required by applicable law.
3.6 Marketing and Communications
With your consent, your email or mobile number may be used to send you relevant offers, bonus information, and platform updates. You may opt out of these communications at any time.
4 Data Storage and Security
bad bd applies industry-standard technical and administrative measures to keep your information secure.
4.1 Security Technology
Our platform uses SSL encryption, which keeps all data transmitted between your browser and our servers encrypted. Sensitive information such as passwords and payment details is stored with multiple layers of encryption.
4.2 Access Control
Access to your information is restricted to those who need it for their work. All staff take a confidentiality pledge and receive security training.
4.3 Data Retention Period
Your information is retained for as long as your account is active and for the period required by legal obligations. Even after an account is closed, some information may be kept for a specified period as required by financial and legal obligations.
4.4 In the Event of a Security Breach
If a data security breach occurs that may put your information at risk, we will notify you as quickly as possible and take the necessary steps.
5 Sharing Data with Third Parties
bad bd does not sell your personal information to third parties. However, information may be shared in certain specific circumstances:
5.1 Service Provider Partners
Necessary information may be shared with trusted third-party partners for payment processing, technical support, and customer service. These partners are contractually bound to uphold our privacy standards.
5.2 Legal Obligations
We may be legally required to disclose information in response to a court order, a lawful request from an investigating authority, or a requirement under applicable law. In such cases, only the minimum necessary information is disclosed.
5.3 Business Transfers
User information may be transferred in the event of a business merger, acquisition, or asset transfer. You will be notified in advance of any such change.
6 Cookies and Tracking Technologies
The bad bd website uses cookies and similar technologies to help improve your browsing experience.
6.1 Essential Cookies
These cookies are necessary for the core functions of the website, such as maintaining login sessions and ensuring security. Without them, many features of the site may not be usable.
6.2 Functional Cookies
These cookies are used to remember your preferences such as language, theme, or notification settings, so you do not have to set them up again each time you log in.
6.3 Analytical Cookies
Anonymised statistics are collected to understand how users are using our platform. This information is used to improve the platform's performance and usability.
6.4 Cookie Controls
You have the option to accept or decline cookies through your browser settings. Please note, however, that disabling essential cookies may cause some parts of the site to not work correctly.
7 Your Rights
bad bd believes that users have the right to control their own information. You have the following rights:
7.1 Right to Know
You may request at any time to know what information we hold about you. We will respond to this request within 30 business days.
7.2 Right to Correction
If there is any error or inaccuracy in your information, you may apply to have it corrected. Many details can be updated directly from the profile section of your account.
7.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal or contractual obligations.
7.4 Right to Object to Processing
You may object at any time to the processing of your information for marketing communications or profiling. Upon receiving such a request, we will stop the relevant activity.
7.5 Right to Data Portability
You may request certain information in a readable format. If fulfilling this request is technically feasible, we will provide it.
Our Responsible Gaming guidelines offer additional options for managing your gaming activity, which are directly related to managing your account.
8 Protection of Minors
All bad bd services are for users aged 21 and over. We do not intentionally collect information from or provide services to anyone under the age of 21 under any circumstances.
Age verification is required during the registration process. If at any point we have evidence that a user is a minor, their account will be closed immediately and the relevant information will be securely deleted.
If you believe a minor is using our platform, please inform our support team immediately.
9 Policy Changes
bad bd may update this privacy policy from time to time. For significant changes to the policy, we will notify users by email or through a platform notification.
The date of each change is noted at the top of this page as "Last Updated". Continued use of the service after a change is made will be considered your acceptance of the updated policy.
If you need a copy of a previous version of the policy, please contact our support team. You can also visit our About Us page to learn more.
10 Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
24 hours a day, 7 days a week — instant support available in Bengali and English.
Answers to many common questions can be found on our FAQ page. For more complex matters, contact us via live chat or email — our team is able to assist in both Bengali and English.